Why this, why me.
Fifteen years in IT — from individual device repair to running systems for a hundred-plus person company, to supporting law firms that can't afford a dropped ball. Somewhere in there, the instinct kept showing up: when something worked, I wanted to know if I could teach someone else to run it too.
That's the actual difference here. A lot of technology help either fixes the thing and leaves, or explains it in a way nobody remembers a week later. I've spent over a decade building curricula and training programs — the fix and the explanation come from the same person, and it's built to stick.